Looking to monitor, measure & improve your company's customer experience?
Let’s talk about how our ever-expanding network of approved and fully briefed Secret Squirrels mystery customers and diners can review and assess your customer’s experience.
Why choose Secret Squirrels?
A tailor-made mystery customer feedback programme will enable a thorough evaluation of your company’s standards and performance.
We first vet then fully brief our Secret Squirrels, ensuring you receive thorough and comprehensive feedback about your customer's experience.
We are a small (but perfectly formed) and friendly team enabling us to be flexible, responsive and super approachable.
What some of our clients say
Interested in becoming a Secret Squirrel?
Our network of Squirrels undertake missions incognito. They need to be fully observant of all that is taking place around them (including sometimes a sneaky picture). Next, they complete straightforward but thorough reports, in return for an agreed reimbursement. New recruits must be passionate about service, food and drink with an excellent level of written English.
We need YOU!
We are currently searching for new Secret Squirrels in Brighton, Cambridge, Chester, Leeds & Newcastle.
Meet the team
A Somerset Squirrel who after 25 years in the business (aviation) took off to co-run Secret Squirrels. Scheduling, editing and nagging are among his many daily tasks.
A former California dreamer, Kris has a background in customer service and hospitality. He’s in charge of all things finance and always on the look-out for new business.
No need to beware of this Greek bearing gifts & web sites/codes/reports and charts and all things techy.